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Shipping & Returns
Read our PolicyAt Herb Nation, we take pride in delivering high-quality herbs and spices straight to your door.
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Returns & Refunds
Read our PolicyWe want you to be completely satisfied with your purchase, if you have concerns find out more about refunds & returns below.
Product
Do you offer wholesale pricing?
Yes, Herb Nation offers additional discounts on our already competitive product and freight pricing for wholesale customers. To access these rates, simply complete the wholesale account application form under the Wholesale tab on our homepage.
Can I obtain a sample of a product?
Although we do not provide free samples, we do provide all products in a smaller 250g size suitable to order for sampling.
How should I store my herbs and spices to maintain their freshness?
To preserve freshness, store herbs and spices in a cool, dry place away from direct sunlight in airtight containers.
Do you provide product certificates of analysis?
Yes, certificates of analysis are available for our products upon request. Please note there is a cost for this service
Shipping
What are your shipping options and delivery times?
We offer standard and expedited shipping options. Delivery times vary based on location and chosen shipping method. The various options will be presented at the checkout for selection.
Do you ship internationally?
Currently, we ship within Australia. For international shipping inquiries, please contact our customer service team.
Is free shipping available?
Yes, we offer free shipping on all orders over $500. Please refer to our shipping policy for more details.
Returns & Refunds
What is your return policy?
We accept returns for unopened and unused products within 14 days of delivery. Please contact our customer service to initiate a return.
How do I request a refund?
To request a refund, contact our customer service team at info@herbnation.com.au.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately with your order details and photos of the product. We will arrange for a replacement or refund as appropriate.
Still Got More Questions?
At Herb Nation, we are here to give you the best customer experience possible. If you have any questions or concerns, feel free to reach out—we’re always happy to help!